A few posts ago I promised to update you on how I got on with our new Live Help facility on the Christian House Sitters website.
It has been a mixed blessing. It certainly helps as people can get an immediate answer to their questions but last night at about 11pm I was told that members could not login to the site.
I tried myself and sure enough the members only area was locked . This is an important section because it is the place where potential house-sitters can look at available houses and potential owners can look at the list of available sitters. In other words without this section the site is useless.
I have previously mentioned Andrew. The fantastic chap who has helped us technically. I sent him an SOS email expecting that he may get around to looking at it after work today. However within 15 minutes I got a reply saying he had fixed the fault. The Live Help code was causing problems with the login system. He therefore removed it from that page.
Praise God fault found and fixed. Normal site service resumed.
We are now looking at changing to another Live Help system.
I will let you know what happens.